Makes brands more human
KPN
#beterinternet
Background
Youth today face increasing mental health challenges, yet often struggle to find support (source: Youth Monitor CBS). Despite their inclination to share online, there's a notable absence of a secure digital haven where GenZers can freely converse about their concerns.
Ask
How can KPN, one of the Netherlands' largest internet providers, contribute to the social well-being of young people.
Approach
By providing a more social, safer and sustainable internet, a #beterinternet. We started by recognising the importance of addressing issues where they originate, we turn to social media, specifically TikTok, a platform extensively used by GenZ. Contrary to common perception, TikTok serves not only for entertainment but also as a space for learning about societal matters, as evidenced by 75% of GenZ expressing interest in such content (Sources: Reach3 Insights, The New York Times). Moreover, over half of them engage in discussions with peers and family regarding societal topics encountered on TikTok.
Result